We would like to remind customers of the importance of retaining importance documents (be these passports, visas, other required forms of ID and necessary paperwork) in a safe place and away from items which are to be packed into shipping containers.
Once containers have been packed and are on route to their destination it can be difficult to intercept the containers’ journey to retrieve the items. This can cause considerable inconvenience to our customers and, unfortunately, also incur considerable charges.
We are dedicated to ensuring your move abroad is as smooth as possible. Such mistakes as the packing of vital documents in amongst items which are to be shipped, are very easy to make, but we urge customers to remain vigilant and keep these documents separate.