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Why our customers have peace of mind

Jul 13. 2016

Moving home is well known to be one of the most stressful life events.  In the midst of it all, it’s important to have a reputable and reliable removals company.

Burke Bros Moving Group are members of a number of professional regulatory bodies. Our membership to the British Association of Removers and to the FIDI (the Global alliance of International quality international removal companies) organisation ensures that our customers’ money and their move are protected.

Not every removal company hold these memberships. For those that do hold memberships; it is a reflection of their experience in the industry and their professionalism.

Our membership means that we conform to an OFT approved BAR Code of Practice, meet stringent criteria and are regularly inspected to ensure that our staff, vehicles, premises and facilities meet the required standards set out by BAR.

In particular, our membership of the BAR Overseas Moving Group and FIDI provides our customers with a scheme of pre-payment protection. When payments are made prior to moving overseas, customers are safe in the knowledge that they are using a financially bonded mover. The BAR Overseas Moving Group comprises movers that offer an international guarantee that customers advanced payments are protected should the company cease to trade. So, if you have paid prior to your move and that company ceased to trade before your move, your payment is protected.

For our customers this provides financial security, operational competence, worldwide support and redress facilities. In the event that, a customer does experience any problems, BAR offers a free advice and conciliation service. Ultimately, our customers can have total satisfaction that their possessions are being thoroughly cared for by a highly professional company.

We endeavour to provide the highest standards of service and every possible reassurance to our customers. If you would like to find out further information about how Burke Bros Moving Group can provide you with a professional and reliable service please contact us on 01902 714555 or at sales@burkebros.co.uk and speak to one of our advisory team members. They’ll be very happy to discuss your requirements, whether you are moving within the UK, Europe or globally.

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